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The Board of Directors and Management of LBC Express Holdings, Inc., and its operating company LBC Express, Inc., were cognizant of the risks for exposure to public health & safety of COVID-19, and enjoined the nation in its efforts to mitigate these risks within its operations.<\/p>\n
The Management continuously aims to protect its employees and serve its customers, and has taken measures to ensure these for definitive reassurance of all stakeholders. The Group\u2019s Management has and will exercise all efforts to provide business continuity across the enterprise; extraordinary measures and contingencies are in effect to ensure this. Adjustments in service level agreements with customers pertinent to air forwarding alternatives were properly communicated to all concerned. These were regularly reassessed to ensure continuous service.<\/p>\n
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The management abided by government directives, and reassessed the impacts of these on a daily basis. Commensurate adjustments to internal protocols and directives to employees were likewise effected, as well as to customer-facing procedures.<\/p>\n
All our employees and customers were reassured that the Group was exercising all efforts to ensure public health and safety, and the Group continues to be united with the nation during these trying times.<\/p>\n
The COVID-19 pandemic has allowed technology-based companies to significantly fulfil market demands and needs by offering alternative services both for finance and logistics. The Group has successfully played a role in bridging gaps within the virtual money space and cargo movement. The brick and mortar business model in the Philippines has proven to be efficient in both first-mile and last-mile fulfilment segments, however, the Group\u2019s partnerships with several banks and eWallet operators made its offerings effective as LBC became their Cash-In (\u201cFirst Mile\u201d) and Cash-Out (\u201cLast Mile\u201d) conduit, necessary for its \u201cMiddle Mile\u201d to work. The 1,600-strong branch network of LBC has contributed in making online financial services convenient for Filipinos to learn and adapt to the ongoing situation.<\/p>\n
In logistics, LBC has opened more opportunities for Filipinos to become entrepreneurs with its services like Cash On Delivery (COD) and Cash On Pick-Up (COP), available for retail E- commerce customers.<\/p>\n
This service, created for and targeted to Small-Medium Entrepreneurs (SMEs), Social Sellers and Buyers, Filipinos were able to sell goods and services online, and utilize LBC as a \u201cmiddle man\u201d for payments and fulfilment. The Group\u2019s brick and mortar stores are likewise utilized as \u201cPUDO\u201d (Pick-Up and Drop-Off) points for physical payment and cargo movement requirements. LBC is a first mover on this space, and it is continuously enhancing its offerings to adapt to the continuous shifts and movements of online selling and buying behaviors.<\/p>\n
The pandemic has made our company\u2019s vision more relevant and critical than ever. Grappling with the effects of COVID-19 gave us an opportunity to flex our ability to respond to our customers\u2019 needs and demonstrate our commitment to our team members.<\/p>\n
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[vc_row][vc_column css=”.vc_custom_1605871272904{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}”][vc_column_text css=”.vc_custom_1631605849065{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-left: 104px !important;background-image: url(https:\/\/www.lbcexpressholdings.com\/annualreport2020\/wp-content\/uploads\/2021\/09\/LBC_03message-1.png?id=875) !important;background-position: 0 0 !important;background-repeat: repeat !important;}” el_class=”inside-header”] COVID-19 RECOVERY [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column css=”.vc_custom_1605871272904{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}”][vc_single_image image=”1042″ img_size=”full” alignment=”center”][vc_row_inner css=”.vc_custom_1605879481157{padding-right: 50px !important;padding-left: 50px !important;}”][vc_column_inner][vc_column_text el_class=”orkney black-text”] The Board of Directors […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.lbcexpressholdings.com\/annualreport2020\/index.php?rest_route=\/wp\/v2\/pages\/981"}],"collection":[{"href":"https:\/\/www.lbcexpressholdings.com\/annualreport2020\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.lbcexpressholdings.com\/annualreport2020\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.lbcexpressholdings.com\/annualreport2020\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lbcexpressholdings.com\/annualreport2020\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=981"}],"version-history":[{"count":5,"href":"https:\/\/www.lbcexpressholdings.com\/annualreport2020\/index.php?rest_route=\/wp\/v2\/pages\/981\/revisions"}],"predecessor-version":[{"id":1162,"href":"https:\/\/www.lbcexpressholdings.com\/annualreport2020\/index.php?rest_route=\/wp\/v2\/pages\/981\/revisions\/1162"}],"wp:attachment":[{"href":"https:\/\/www.lbcexpressholdings.com\/annualreport2020\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=981"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}