LBC, being a pioneer and market leader, is no exception.
On the Move
With digitalization poised to disrupt the logistics industry, LBC cannot afford to rest easy; which is why they’re leveraging on digital technology to fundamentally transform how LBC does business today.
“Our vision is anchored on our ability to shift the way we do things—the way we move,” explains Miguel Angel A. Camahort, LBC Express Holdings, Inc. President & Chief Executive Officer. “With digitalization set to revolutionize the entire industry, we see another opportunity for LBC to define itself across all its business segments. Technology has, literally, changed every aspect of the way businesses operate—and LBC is on the move to make sure that they lead the pack. “
To that end, LBCis looking into how it can introduce solutions for a market that is connected 24/7, time-starved, with demands anchored on technology’s ability to respond at the speed of need.
Hinging off that, automation of all key processes is necessary to remain relevant in an industry with rising competition from startups who were already leveraging on the capabilities digital technology.
As a response, LBC is now working towards upgrading the company’s core logistics applications to automate all manual processes. Operations will significantly change once fully implemented in 2019.
Boundaries among suppliers, service providers and consumers are evolving quickly, as a result of rapid shifts in technological advances. This entails a fundamental rethinking about how LBC streamlines internal processes, and will prioritize, ever more, driving speed and efficiency.
“We want to set our Digital Transformation on the right course, and that means putting it at the core of our operational agenda--rethinking the way we do business in response to the digital reality requires time. And as we find ourselves at this critical crossroad, I’m proud to say that it’s a journey LBC is looking forward to.”
LBC’s Digital Transformation will accelerate the brand’s operational improvements that will ultimately impact LBC customers in more meaningful ways. In the pipeline for the coming years is LBC’s thrust to set up cross-border operations to capture the e-Commerce market at its origin, making LBC an end-to-end logistics service provider; further developing the first mile to empower small to medium enterprises, seeking out partners through crowdsourcing to make LBC’s pickup and delivery operations burstable; leveraging on crowdsourcing to fulfill volume surge for cost-effective solutions to demand; expanding money transactions through peer-to-peer payments; and ensuring continuous improvements of efficiencies of hubs.
In the decades since LBC first started operations, the brand has remained one of the leading express delivery companies. And year after year, LBC’s innovations and vision ensured that whenever Filipinos wanted something moved, LBC was there to make sure it safely arrived in the hands of its recipients. It’s now difficult to imagine a life without LBC—and it highlights the impact the 70 year-old brand has made in the lives of millions of Filipinos.
This move to focus on digital transformation is just another step towards achieving its lifelong vision—to be wherever Filipinos want and need them to be.
“We believe in our ability to set LBC apart as a fully digital organization--tough enough to keep up with the incredible pace of technology, with just the right amount of flexibility so we can adapt to changing needs while anchored on the values that built us,” says Camahort. He adds, “We are moved by the idea that our mission to transformwill allow us to evolve our business models to retain our market position, build resilience in fickle economies, as well as remain agile amid growing competition. The idea is for us is notto do technology for the sakeof technology, but to use it so that we continue to move lives in more meaningfulways.”