Europe

EUROPE

Dealing with a global pandemic pushed our company further into our digital efforts. The need to embrace digital solutions, tools, and services was critical to our ability to live up to our promise to serve and provide quality service that our customers deserve.

Operational Highlights

  • Implementation of contactless service and stringent safety protocols for brick-and-mortar branches.
  • Close coordination with agents to ensure annual targets.
  • Implementation of telemarketing initiatives.